Politique de remboursement
.policy-wrap {
font-family: 'Helvetica Neue', Arial, 'Hiragino Kaku Gothic ProN', 'Hiragino Sans', Meiryo, sans-serif;
max-width: 800px;
margin: 0 auto;
padding: 20px;
color: #222;
line-height: 1.8;
font-size: 15px;
}
.policy-wrap h1 {
font-size: 22px;
font-weight: 700;
border-bottom: 2px solid #222;
padding-bottom: 10px;
margin-bottom: 30px;
}
.policy-section {
margin-bottom: 32px;
}
.policy-section h2 {
font-size: 16px;
font-weight: 700;
margin-bottom: 10px;
padding: 8px 12px;
background: #f5f5f5;
border-left: 4px solid #222;
}
.policy-section h3 {
font-size: 15px;
font-weight: 700;
margin: 16px 0 6px;
color: #333;
}
.policy-section p {
margin: 6px 0;
}
.policy-section ul {
margin: 6px 0 6px 20px;
padding: 0;
}
.policy-section ul li {
margin-bottom: 4px;
}
.policy-section ol {
margin: 6px 0 6px 20px;
padding: 0;
}
.policy-section ol li {
margin-bottom: 4px;
}
.note-box {
background: #fff8e1;
border: 1px solid #f0c040;
border-radius: 4px;
padding: 10px 14px;
margin: 10px 0;
font-size: 14px;
}
.address-box {
background: #f9f9f9;
border: 1px solid #ddd;
border-radius: 4px;
padding: 10px 14px;
margin: 10px 0;
font-size: 14px;
}
.policy-footer {
margin-top: 40px;
padding-top: 16px;
border-top: 1px solid #ddd;
font-size: 13px;
color: #555;
}
🔁 Cancellations, Refunds & Returns Policy
Order Cancellation
- Customer-Initiated: All cancellations are subject to a non-refundable 10% processing fee. This applies to all in-stock items.
- Merchant-Initiated: If we must cancel your order due to stock issues, you will receive a 100% refund (the 10% fee will not apply).
- Shipped Orders: Once an order has been dispatched, it cannot be cancelled or refunded.
Pre-Order Products
- Pre-orders are strictly non-refundable.
- Payments are immediately allocated to our partners to secure your item.
- Exception: If our partners are unable to fulfill the allocation, you will receive a 100% full refund.
- Price Fluctuations: Cancellations or refunds due to market price increases or decreases are not permitted.
Damaged, Lost, or Stolen Packages
- Our standard shipping contracts do not include insurance for loss or damage.
- We cannot offer full compensation for packages that are damaged, lost, or stolen after they have been handed over to the carrier.
Return Policy
Returns are accepted only if the item received does not match the product description.
Return Conditions
- Notification: Requests must be made within 7 days of delivery.
- Condition: Items must be unused and in their original packaging.
- Evidence: Clear photos of the discrepancy are required for review.
- Approval: All returns must be pre-approved. Unauthorized returns will be rejected.
Authorized Return Address
Room 404, 1-4-10 Kitakyuhojimachi, Chuo-ku, Osaka-shi, Osaka 541-0057, Japan
⚠️ Chargebacks & Return Completion
- A return is only considered "complete" once the item has been physically received and inspected at our warehouse.
- No refunds or chargeback approvals will be granted for items that are in transit or have not been returned to us.
- Dispute Policy: If a chargeback is filed while a return is in progress, we will submit proof of shipment, delivery, and our published policies to the financial institution.
- Filing a chargeback prematurely may delay the resolution and may result in the dispute being ruled in our favor. We encourage you to contact us directly to resolve any issues.